Privacy Policy

PRIVACY POLICY

1. SIGMA TELECOM takes reasonable and appropriate steps to safeguard Personal Data in accordance with the applicable laws of the countries in which we conduct business and our contractual requirements.

2. Scope of this Privacy Policy

This Privacy Policy applies to any personal data that SIGMA TELECOM Process regardless of how or where that information was obtained, or where it is stored or used, except in the following circumstances. This Privacy Policy also does not apply to a supplement to this Privacy Policy or to a separate Privacy Notice you receive from SIGMA TELECOM, where that supplement or separate notice contradicts this Privacy Policy. Finally, this Privacy Policy does not apply to a contract SIGMA TELECOM has executed with you, to the extent the terms of the contract conflict with this Privacy Policy.

3. Definitions

3.1. Personal Data means information relating to an identified or identifiable natural person to the extent such information is afforded the protection of law. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to the individual’s physical, physiological, mental, economic, cultural, or social identity.

3.2. Process means any operation or set of operations which is performed upon Personal Data, whether or not by automatic means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, blocking, erasure, or destruction.

3.3. Processor means a natural or legal person, public authority, agency, or other body which Processes Personal Data on behalf of a Controller.

4. Collection of Personal Data

4.1. The Personal Data SIGMA TELECOM may collect includes, with anonymous collection, but is not limited to, user IDs and passwords;

getting information about device; Ping, Download speed, Upload speed, Signal strength, Device type, settings and software used; Device identification ( ID) which is a distinctive number associated with a smartphone or similar handheld device, but is different than a hardware serial number.; Advertising ID, which is unique, user-resettable identification number for advertising associated with a device iOS ( Identifier for Advertising ‘’IDFA’’) and Android (Google Advertising ID).; Internet connection service provider ( ISP), mobile operator, Wi-Fi connection, service set identifier (SSID), International Mobile Subscriber Identity (IMSI), International Mobile Equipment Identity (IMEI); Log files which may include IP addresses, browser type, ISP referring/exit pages, operating system, date/time stamps and/or clickstream data, including any clicks on customized links.; Web Beacons - electronic files that allow a website to count users who have visited that page or to access certain cookies; Non-precise information about the approximate physical location ( for example at the city or zip code level) of a user’s computer or device derived from the IP address of such computer or device ( GeoIP Data); Local shared objects- Flash cookies, and Local Storage; Mobile analytics to understand functionality of Cell info App on your mobile device and software on your phone; Information collected through the use of cookies, eTags, Javascript, pixel tags, device ID tracking, anonymous identifiers and other technologies, including ,information collected using such methods and technologies your visit to and interactions and engagement with the Service and ads on third party websites, applications, platforms and other media channels and your interaction with emails including the content and ads. If your smartphone or mobile device settings do not allow transmittal of Precise Location Data, certain features may not be available or their functions may be limited.

4.2. When conducting a test through our Applications on any device or platform that we provide, analze services can Access to some informations. As SIGMA TELECOM does not know who the information belongs to, SIGMA TELECOM is not responsible for the processing and the storage of personal data by the Third Parties.

4.3.You may provide Personal Data to SIGMA TELECOM in a variety of ways, such as by registering for an online account or event, joining a mailing list, purchasing a product or service, applying for employment, filling out an information form, or otherwise contacting us with a question, comment, or request. Additionally, SIGMA TELECOM may collect information about you or obtain Personal Data about you from third parties for the purposes of providing you with information about SIGMA TELECOM products and services that may be of interest to you, or to take steps to maintain the accuracy of the information we have about you. SIGMA TELECOM may also use certain technologies to collect information about you while you are visiting an SIGMA TELECOM website.

4.4. SIGMA TELECOM will obtain Personal Data about you only by fair and lawful means, and will take steps designed to be transparent with you about the purposes for which such information is being collected and how SIGMA TELECOM Processes that data.

5.Use of Personal Data

5.1. SIGMA TELECOM will use Personal Data covered by this Privacy Policy in a manner that is consistent with applicable law and with your consent, where law requires consent.

5.2. You may always withdraw your consent to this processing at any time, however, doing so will not affect the lawfulness of SIGMA TELECOM’s processing before your withdrawal of consent. Once you withdraw consent, we will no longer process your information for the purpose(s) to which you originally consented unless there are compelling legitimate grounds for further processing which override your interests, rights and freedoms or for the establishment, exercise or defense of legal claims. In case we processed your Personal Data for direct marketing purposes, you have the right to object at any time, in which case we will no longer process your Personal Data for such marketing purposes.

5.3. Your personal data may be transmitted, within the scope of Laws and other legislation and for the purposes explained, to Operators, our representatives which we have authorized, regulatory and supervisory authorities, public institutions and or organizations which have been explicitly authorized in their governing laws to explicitly request your personal data, business partnerships, suppliers, and contractor companies, banks, credit risk and finance institutions and other real persons or legal entities within the scope of the purposes indicated, tax and similar advisors, required persons related with legal enforcement proceedings, third persons from whom we receive consultancy services, including auditors, and without limitation, business partners, service provider third persons, authorized persons and institutions for the purposes explained above, within or outside the country.

6.The personal data that have been shared by yourself will be processed; for the purpose that the necessary works are conducted, including, without limitation,

· 6.1. For the purpose that the necessary works are conducted, including, without limitation, determining and implementation of commercial and business strategies of our Company, performance of marketing activities, execution of business development and planning activities, in order to allow you and / or institutions and corporations you represent to benefit from the products and services offered by our Company,

· 6.2. In order that the administrative operations aimed at communication conducted by our Company are executed,

· 6.3. In order to ensure physical security and control of the locations under the use of our Company,

· 6.4. In order to establish business partner / customer / supplier (authorized person or employees) relationships,

· 6.5. In order that contract requirements are met and financial agreement is reached with respect to products and services offered jointly with our business partners, suppliers or other third persons,

· 6.6. In order that human resources policies of our Company are executed,

· 6.7. For the purpose that the our Company's call center is called or website is used and/or

· 6.8. For the purpose of ensuring participation into trainings, seminars or events organized by our Company.

7. In most cases, we will seek Personal Data from you to provide you with information, products, or services or for the purposes of entering into or performing a contract. At other times, we may be required by law to seek the Personal Data. In either event, we will strive to be transparent with you as to the purposes of collection and whether providing the information is voluntary and what the possible consequences would be if you chose not to do so.

8. SIGMA TELECOM may combine anonymous Personal Data it obtains about you from various other sources to help us improve its overall accuracy and completeness, and to help us better tailor our interactions with you.

9. SIGMA TELECOM will retain Personal Data only for so long as it is necessary to support the overall purpose(s) for which SIGMA TELECOM collected such information plus any further period as may be required or reasonably necessary for record keeping, analysis or to meet legal or regulatory requirements. We take steps to minimize access, use and retention of Personal Data for such ongoing retention to what is reasonably necessary. To determine the appropriate retention period for your Personal Data, we will consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorised use or disclosure of your Personal Data, the purposes for which we process your Personal Data and whether we can achieve those purposes through other means, and the applicable legal requirements.

10. SIGMA TELECOM’s use may include, but is not limited to, making sales calls, sending marketing communications, delivering or completing requested services or transactions, and tracking and analyzing a series of transactions.

11. SIGMA TELECOM will use Personal Data consistent with applicable contractual obligations and applicable law. SIGMA TELECOM also may use Personal Data to facilitate compliance with regulatory and legal requirements.

12. For anonymised or aggregated data which was formerly Personal Data but which can no longer identify individuals, SIGMA TELECOM may conduct research and development, statistical, trend or pattern analysis in order to continuously improve our products, services processes and security procedures.

13. The personal data you have shared with our Company may be collected through automatic or non-automatic means, by means of offices, branches, call center, web site, social media platforms, mobile applications and similar means either verbally, in writing or electronically.

14. SIGMA TELECOM may use your Personal Data to fulfil business transaction requests with you or your organization. With respect to our customers, such requests may include, but are not limited to, providing products or services including delivering notifications of product issues, fixes or updates, or contacting you in response to your questions, comments, or requests.

15. With respect to our suppliers, such requests may include issuing purchase orders, receiving invoices, or providing other information such as forecasts. If, in providing service or support (including support to assist you with the use of our websites or applications), we engage you telephonically or via electronic communications through tools such as email or online chat, we may monitor or record our interactions for purposes of quality assurance, training, or to document the details of the interaction or transaction.

16. If you seek employment with SIGMA TELECOM, you may provide us with information about yourself, such as a resume. We may utilize automated processing techniques for candidate applications for qualitative scoring or ranking to optimize the efficiency of our recruiting practices. In such cases, however, our Human Resources personnel oversee this processing. We may use this information throughout SIGMA TELECOM to consider you for employment purposes, and may keep your information on file for future consideration, to support SIGMA TELECOM’s compliance with applicable legal requirements, and as otherwise set forth in this Privacy Policy or in a separate notice that may be provided to you, to the extent such notice conflicts with this Privacy Policy.

17. From time to time, SIGMA TELECOM may contemplate entering into various business development activities, which may include the sale, purchase, merger, or reorganization of one or more of its businesses. These business development activities may require the disclosure of Personal Data to the prospective or actual purchaser(s). When such disclosures are required, SIGMA TELECOM will seek appropriate protections of your Personal Data.

18. In certain circumstances, SIGMA TELECOM may use or release Personal Data to third parties when law requires disclosure. We also reserve our right to use or provide your Personal Data to third parties, including law enforcement, auditors, consultants, and government officials, to protect SIGMA TELECOM’s rights or property, and/or the rights or property of our customers, business partners, suppliers, or other third parties.

19. You may use the contact mechanisms to request that we update, correct, restrict, or delete your Personal Data on file with us. You may appeal a denial by contacting SIGMA TELECOM in the manner set forth in the Contact Us section of this Privacy Policy.

20. With respect to data controlled by third parties, such as Personal Data, the third party is responsible for maintaining the accuracy of the Personal Data it collects and Processes. Requests to access, correct, restrict, or delete Personal Data controlled by third parties (such as Personal Data) must be directed to that third party.

21. SIGMA TELECOM may use statistical and analytic techniques to support automated individual decision making including profiling for the purpose of improving the quality, performance or efficiency of our products, services or processes or to screen applicants for employment, to facilitate compliance with law or policy, or to protect our information technology infrastructure. We take reasonable steps to be transparent with you about the nature of that processing and to protect your rights and freedoms in cases where we use automated processing.

22. Protection of Your Personal Data

SIGMA TELECOM takes data security seriously. We have implemented reasonable and appropriate physical, technical, and organizational measures that are designed to protect Personal Data covered by this Privacy Policy, including Personal Data, from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. SIGMA TELECOM is not responsible for, nor can it guarantee, the security of any Personal Data transmitted over the Internet. Likewise, there is no guarantee that our physical, technical, or organizational security measures are foolproof.

23. Children's Information

SIGMA TELECOM’s applications and websites are not directed to, nor do we knowingly collect Personal Data from, children under the age of 16. By your use of our websites you affirm that you are at least 16 years of age. SIGMA TELECOM does not knowingly solicit data from or market to children under the age of 16

24. Changes to This Privacy Policy

We reserve the right to update this privacy notice at any time, and we will make an updated copy of such privacy notice available on our website. When we make any revisions that materially change the ways in which we use or share the Personal Data previously collected from you, we will give you the opportunity to consent to such changes before applying them to that Personal Data.

25.Contact Us

We want to address any concerns you may have. You may send any comments or questions regarding this Privacy Policy or SIGMA TELECOM’s handling of your Personal Data by email to [email protected]